Let's start with a conversation, not a form.

Every Volpe experience is personalized, so pricing depends on the services selected, number of travelers, dates, availability, and level of customization. After learning what the client needs, we provide a clear proposal and quote before anything is confirmed.

Clients may cancel their reservation; however, all deposits and payments are non-refundable once the booking has been confirmed. This is because Volpe works with independent hotels, transportation companies, properties, tour operators, and other suppliers whose services and availability must be secured in advance. These terms will always be communicated clearly before the client confirms and makes payment.

Yes. A deposit is required to secure reservations and supplier availability. The exact amount and payment schedule will always be clearly stated in the client’s proposal before confirmation.

Yes — we coordinate both ground transportation and private aviation as part of your itinerary, from airport pickups to charter flights and helicopter transfers, all arranged around your schedule.

Yes, particularly when guided by local expertise. Part of our role is ensuring you feel confident and secure throughout your trip — we handle logistics with safety and reliability as a priority, drawing on local knowledge most visitors don't have access to.

Every itinerary is built around you. We don't sell pre-packaged tours— your interests, pace, and travel style shape the plan from the start.

That's completely normal, and it's where we're most useful. Tell us a little about your travel style and interests, and we'll help shape ideas from there — you don't need a fixed plan to reach out.

It starts with a conversation. Once you reach out, we'll ask about your travel dates, interests, and what you're hoping to experience in Colombia. From there, we design a personalized itinerary around your preferences — not a fixed package — and refine it together until it reflects what you're looking for.

The earlier the better, especially for private villas, transportation, and experiences with limited availability. We recommend reaching out at least 4–6 weeks before your trip, though we can accommodate shorter timelines when possible.

A luxury travel concierge goes beyond typical trip planning. Rather than booking a fixed package, we act as your dedicated local partner — coordinating transportation, accommodations, dining, and exclusive experiences, and handling the details before and throughout your stay, so every part of your trip feels personal and effortless.

Reach out through our contact form or WhatsApp with your travel dates and a sense of what you're looking for. We'll talk through the details, prepare a personalized proposal, and once you're ready to move forward, a deposit confirms your booking and secures availability with our suppliers.